Vodacom Fibre is a Complete Joke – Zero Support, Endless Frustration

I ordered fibre from Vodacom on the 6th of June 2025. Since then? NOTHING. No installation. No feedback. No updates. Just a runaround between departments every time I call, as if customer service is some kind of circus act.

I’ve phoned in countless times, explained my situation over and over, only to be met with total incompetence and silence. No one takes responsibility, and no one follows up. It’s now almost a month later and I’m still “waiting for installation” like it’s a bad joke.

I’ve even sent a formal complaint email — as they requested — and still, absolutely nothing. Not a single response. Where exactly is a customer supposed to go when faced with this level of inconsistency and disregard? How do you deal with a provider that clearly does not care?

Vodacom, do better. This experience has been horrible and emotionally draining. If this is how you treat your customers, I’d advise anyone reading this: don’t even bother.