Vodacom Fibre is a bunch of *******

In April 2022 I app**** for Fibre in our new home as I am working from home. We moved into our new house in May 2022 and up until today, this is not resolved. First they had allocated a wrong number for me. Then they had the excuse that no one by my name lives at this address. I then submitted proof of my address. The next excuse was that they do not have a router for me. I then decided to cancel and go to a new service provider. They said because the line was not installed, it will take 24 to 48 hours. I followed up a week later as nothing was done. They then notified me it can take up to a month. It is now 6 weeks later(SR ***) as they just keep on closing the service request. I spoke to a manager on Monday assuring me it would be finalised by Wednesday 24 August with reference number SR***. I just called in now and spoke to Sydney Matutu. Nothing was done. Sydney now informs me that I need to pay R 1 150 for something that was never completed due to their incompetence. Vodacom is pathetic to say the least. IThey are also holding ransom as they do not want to release the line for m e to be able to go to a new service provider.