Vodacom fibre is a ****

I had a 24 months fibre contract with fibre. I moved to a new place 16 months later and notified Vodacom on time. They kept playing hide and seek, continued debiting my premium whilst I didn’t have fibre. When I asked if they will ever come through and do the installation at the new place I was eventually told my account is in arrears as I haven’t been paying yet they’ve been debiting my money every month.