Vodacom Fibre is a ****

We lost connectivity to the fibre on 2 December 2025. Reported the issue to Vodacom, whose technicians only tried to trouble shoot virtually and failed. They advised I order a new router. When I ordered a new router, Vodacom did an upgrade, after the unauthorized upgrade, the new router is still not delivered, still no internet connection, reporting the non delivery leads to multiple tickets being opened and closed without communication. Now Vodacom doesn’t want to cancel this contract that I have received a serve from for 2 months, they claim early cancellation, referring to this unauthorized upgrade which they did not even deliver the routers for. Almost 2 months later, no internet, refusal to cancel and debits are taken without fail. Vodacom store can’t help as they don’t have access to fibre service.