AL
Andrea L

1 reviews | Active since Dec 2013

27 Oct 2022, 07:25

Vodacom Fibre is ****

I have had disgusting service and endless issues with my Fibre line from Vodacom/Vumatel. The issues started on Monday, 24/10/2022. I have called every day since then and on Monday the agent was so bad that she insisted on changing my contract instead of attempting to troubleshoot. On 25/10/2022 the issues persisted so I called and spoke to Rasonda Valentine who escalated my call and supp**** me with a reference number. On 26/10/2022 the issues persisted so I called again and was assisted by Nathan who confirmed that this was escalated to a second level consultant called Ziyanda and Ziyanda would make contact with me. Last night at 19:38 on 26/10/2022 I received a call from Ziyanda to say that the service was restored however it has not been restored and my ticket was closed. This is appalling as I am paying for a 100mb line. This morning I was appalled as there is still intermittent performance. I had to hold on the line for 20 minutes before speaking to a “supervisor” called Dean who was of no help either. All I want is to be able to use the service that I am paying for. I am having endless issues with Vodacom Fibre and it is frustrating

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2022, 07:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team