1 reviews | Active since Dec 2013
Vodacom Fibre is ****
I have had disgusting service and endless issues with my Fibre line from Vodacom/Vumatel. The issues started on Monday, 24/10/2022. I have called every day since then and on Monday the agent was so bad that she insisted on changing my contract instead of attempting to troubleshoot. On 25/10/2022 the issues persisted so I called and spoke to Rasonda Valentine who escalated my call and supp**** me with a reference number. On 26/10/2022 the issues persisted so I called again and was assisted by Nathan who confirmed that this was escalated to a second level consultant called Ziyanda and Ziyanda would make contact with me. Last night at 19:38 on 26/10/2022 I received a call from Ziyanda to say that the service was restored however it has not been restored and my ticket was closed. This is appalling as I am paying for a 100mb line. This morning I was appalled as there is still intermittent performance. I had to hold on the line for 20 minutes before speaking to a “supervisor” called Dean who was of no help either. All I want is to be able to use the service that I am paying for. I am having endless issues with Vodacom Fibre and it is frustrating
