Vodacom fibre is ****

In November 2020 I notified Vodacom Fibre department about my relocation to new address, which I was given a form to complete and was told this takes 30 days to process.

January I am told no one has been assigned this because their staff is working from home and they will escalate the query and revert back to me. no one ever does. followed up again after a week I get the same story of escalation and promised a call back. I am being billed now for 2 months for fibre which I have never used due to Vodacom's incompetence I demand a credit for the past 2 months of paying for something that they do not know when and how they will resolve it