Vodacom fibre is *******.

Worst service ever!!! -5 December 2024 I call Vodacom and asked to be switched from Vuma to Openserve. They offer free top-up data to ensure I can still use the internet if the new line is not installed by the time the current one gets deactivated. - a few days later a lady calls saying it won't be possible to get the top-up data, but the installation of the new line will be done before cancellation of the current one as it takes a max 1 month (which is ridiculous on it's own). - 1 Feb 2025 my fibre line stops working. I call Vodacom and I'm told there's a fault I the area. - 2 Feb 2025, line still not working. Still told there's a fault in the area. - 3 Feb 2025, only then am I told the line has been cancelled and that Openserve is not yet live in my street (Vodacom were made aware of this in December and said nothing, they didn't even bother to cancel the cancellation). I ask to have the current line reactivated. - 4 Feb 2025, I follow up on the reactivation. Nothing has been done. - 5 Feb 2025, I follow up again on the reactivation. Nothing has been done. - 6 Feb 2025, I call and I'm told I need to order a new line, this is done and ID copy is requested. ID copy is sent through for verification at roughly 2pm. - 7 Feb 2025, verification is still pending even though it's been more than 24hrs. Had to call more than 10 times and I still don't have internet access. Being sent from pillar to post by call centre staff. Every time you ask to speak to a manager or supervisor, they won't put you through. They either ask for your details so the manager can call you back because they are busy (which they never do) or they just hang up like Alicia did when I said I'd hold until the manager is free.

Ridiculously terrible service. I'd switch to another ISP if it would take just as long to get a new line up.

**Only person willing to help was Asavela who I got to twice while calling the call centre on 7 Feb and Jade who help with the new order on 6 Feb.