AM
Adri M
1 reviews | Active since Jul 2016
26 Aug 2021, 08:36
VODACOM FIBRE INTERRUPTION DUE TO BAD INSTALLATION
VODACOM FIBRE WAS INSTALLED AT MY PROPERTY. IN JUNE SERVICE WAS OFF FOR 2 WEEKS. AFTER SEVERAL PHONE CALLS WE DISCOVERED THAT FIBRE WAS NOT INSTALLED PROPERLY. VODACOM FIBRE HAD TO INSTALL FIBRE FROM SCRATCH. VODACOM DENIES THAT MY SERVICE WAS INTERRUPTED FOR 2 WEEKS AND WOULD NOT GIVE CREDIT FOR THE 2 WEEKS I HAD TO OBTAIN DATA ELSEWHERE
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Vodacom's replyOfficial
26 Aug 2021, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Aug 2021, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team