Vodacom Fibre Internet Sucks

Sometime in September 2018 i took a month to month Fibre uncapped contract with Vodacom. While waiting for the fibre installation i had take the interim internet access option as my previous internet contract had expired. My life of hell with Vodacom started when they came to install the fibre. They installed the router and the guys before they left said Vodacom would come and finish the installation. I then received a call from Vodacom checking if SADV had installed the fibre router. I explained that it was installed but not working. The LED which were ON were the 2.5Ghz and 5Ghz LED. He promised to dispatched a technician to finish the setup. The next thing i recieve an email from vodacom saying the installation was complete with an tax invoice for both the interim access and fibre access. I called vodacom to enquire why they were charging me fibre access which was not working SR181 ********** 27. The interim access was immediately cancelled and a credit done on my account. From this point i didnt have internet access. I engaged vodacom to have this resolved without success. SR181 ********** 55; SR181 ********** 21. I then asked for the contract to be cancelled and vodacom collect their router. Being a month to month contractor and with Vodacom failing to meet their side of the contract i thought cancelling the contract would be easy. They are demanding cancellation fee for services i never used.

The vodacom customer care number is useless. The staff are friendly but they are not equiped to deal with most of the issues. Their social media staff also did not help. I am sitting in a situation where i am paying vodacom R600 pm for services which i don't have.