WD
Wesley D

1 reviews | Active since Feb 2021

15 May 2021, 15:40

Vodacom Fibre - Internet Speeds Straight Outta 2001

I wish I could give a score of negative stars.

DO NOT utilise Vodacom Fibre.

I live in Durbanville and have a 100Mbps line with them. Average speed is 20Mbps...on a good day. YouTube videos buffer, can't connect to mobile apps, Zoom calls break up...it's almost as if we are in 2001.

I have logged numerous calls with them. If the line is functional (be it 1 or 100Mbps), however, the service request will get resolved without fixing the issue.

This forces me to restart the whole process.

I will be switching to another ISP - even if they are more expensive. And I get, you may be thinking "but they are R300 more expensive"...trust me, the phone bill, internet outages and time savings you will be realising are 3x worth that.

What's the use of "saving" money with Vodacom when you don't get what you paid for.

Be warned...DO NOT use Vodacom Fibre.

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Replies (1)
Vodacom
Vodacom's reply15 May 2021, 19:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team