Vodacom fibre internet down

I am an eight-year Vodacom customer facing an unacceptable fibre connectivity outage. INTERNET IS DOWN (No internet connectivity - connected without internet)

The Issue: My Vumatel box is working (confirmed by neighbours on other ISPs like Afrihost/Vox having working internet). The fault is unequivocally with Vodacom's service.

Service Failure: Complaint Logged: Saturday morning (over 54 hours ago). SLA Breached: This is well outside your 24-48 hour resolution policy.

No Action/Urgency: Despite escalation, no technician has contacted me. I have only been told the ticket is logged. This lack of urgency is appalling. The impact & Contractual Breach is that I am paying for a service you are not providing, violating our contract. It is school holidays, forcing me to buy expensive mobile data for my kids because Vodacom's service is down.

I now demand an immediate, high-priority resolution and a concrete timeline for a technician visit. Reference Number: SR***