Vodacom Fibre/ internet disconnected.

Dear Vodacom Fibre. I have been patient for over 5 days now without internet from my rooter. I have logged calls , i keep following up and calling everyday for some sort of update on my issues and no one is assisting. There hasn't been any communication to show that a service provider , either from Vodacom or NOKIA who provided the rooter is coming to assist . I'm so frustrated as i work from home and this has affected a weeks worth of work.