Vodacom Fibre Internet constantly Down

Good day Hello Peter,

I have recently signed up with Vodacom Fibre internet, the installation was finalized on 12 August 2019.

The fibre internet worked fine until the 17th of August 2019, I decided to contact Vodacom Fibre on the 18th of August 2019 to report the issue.

Since the 18th if August, I have had intermittent internet connections, I have reported this to the Vodacom Fibre department (***) on numerous occasions to ask for feedback or a solution, none was given - Nobody has contacted me from Vodacom or the 3rd party Fibre Installation company, TT Connect, to confirm what the issue is and when it will be fixed.

I have been told by Liezle, Xoli, Vuyo, Vuyisile and team from Vodacom to remove the ONT and Router power plugs and put them back on, my fibre internet would then be rebooted, this is a constant occurence since the 18th of August 2019 and it is unacceptable.

I consider Vodacom to be a standard above the rest and hope that Vodacom would resolve my query as soon as possible. If this means configuring the router or replacing it, it should just be fixed as soon as possible. I am paying for a service that is Down for half of the day.

The reference for my escalation to Vodacom is SR*** Trudi Kistan