Vodacom Fibre internet connectivity

My Fibre internet connection has been out since 27 December. I logged a service request with Vodacom on the 28th of December and still today they haven't fixed it. They don't even provide update on what's happening. Imagine being the only out of internet in the while estate. This is really annoying and poor customer service from Vodacom. I'm definitely not paying for this and in fact I'm reversing the debit order until they fix this.