LS
Lillian S
1 reviews | Active since Jul 2019
23 May 2022, 10:56
Vodacom fibre internet connection RUBISH
If it was possible to rate vodacom a zero, i would. the worst service ever, when you log an issue you are told your issue will be resolved after 24 hours then 24 hours passes, you call the call centre again, then they escalate your issue and advise the escalation will take between another 24 hours to 72 hours, meaning for 4 days without any internet connection. this is not for the first time.
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Replies (1)Vodacom's replyOfficial
23 May 2022, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
