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olof N

1 reviews | Active since Aug 2015

05 Dec 2022, 10:13

VODACOM FIBRE - intermitting connection issues since APRIL - Release my port PLEASE

Ive been struggling with intermitting connection issues since April, and the last month even worse. No one has been able to resolve this, even after promising me on the call that if its not resolved in 2 days , they will immediately cancel my subscription and release my port to be able to sign up with another ISP (So ***95 (the recording is available with promise made) - Numerous SR and SO logged over the past 4-5 weeks

SR ***46 SR ***34 SR ***60

None of these has fixed anything and I have been down since thursday , after a month of intermitted connectivity issues and you still charge me a full fee.

Please be respect-full and release my port so I can signup with another ISP and start working again.

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2022, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team