Vodacom Fibre Intermittent Internet connection

My Fibre Service has been active for more than 1 Year and I have been experiencing ongoing intermittent Internet Connection with my Service (***-5). I got this service so I can work from home and my daughter can study but the Internet connection not stable, makes it difficult.

I recently reported my intermittent service on 05/05/2024 (***-109600) and the operator answered the call didn't have my correct details on the system. I wish that Vodacom Fibre resolve this intermittent Internet connectivity issue and I can get the full service that I'm paying for.