Hellopeter
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CA
Calvin A

1 reviews | Active since Oct 2018

22 May 2020, 14:02

Vodacom Fibre Interim LTE connection.

I have signed up for fibre line and have recieved my interim LTE connection. this connection only seems to work on local sites ie : hello peter, vodacom and takealot.

Websites such as facebook, gmail and youtube time out and never reach the site.

Ive tried phoning the contact center multiple times today and get transferred between departments and put on hold for 30 minutes.

Please assist...

0
Replies (3)
Vodacom
Vodacom's reply23 May 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 May 2020, 12:52
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. As per our chat, you confirmed that your query is resolved. 

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

CA
Calvin A's update25 May 2020, 13:13
Reviewer Update
Hi Guys,

Thanks for the professional and fast assistance , everything is working perfect.

Thanks,
Calvin