Vodacom fibre installed and no internet for 7 days

I had Fibre installed 01.03.2021 Octotell did the installation and the Fibre service provider is Vodacom. I received a email to say that my fibre was live, however I've not had internet for the past 7 days and I fear it will be another 7 days and I still wont have any fibre-internet. When you call ***4 they say that theres activity from their side and that the router is active BUT TO DATE I'VE NOT HAD ANY INTERNET CONNECTION!!!.I've been calling *** since Monday and everyday I speak to one helpless service agent after the other. Each one tells me to reboot unplug cables and I've been doing that but nothing works. I've been promised that my SR number would be escalated, but nothing gets done about that. I can't request a vodacom technician to come to my house because apparently being without internet for 7 days doesn't warrant the call out from a technician. You also cannot speak to a manager or a team leader because they work from home and being without a internet connection for 7 days, doesn't warrant you speaking to a team leader, although they will give you his/her name but you cant contact them, you will however get a call back request from the team lead, which ofcourse they don't call you back. Basically *** service agents tell you, there's nothing you can do and that they will escalate your SR and that nothing will happen even when you do. VODACOM sold fibre packages to us, but left us completely stranded when it was time to provide service. VODACOM I'M WITHOUT INTERNET SERVICE FOR THE PAST 7 DAYS.