JS
JP S
1 reviews | Active since Feb 2021
02 Feb 2021, 10:13
Vodacom Fibre installation woes
I started the process of getting Vodacom Fibre installed on the 08 January 2021. Almost a month later, 4 different sales orders, one faulty router delivered and I still do not have LTE or Fibre. It seems that everyone working at Vodacom cannot resolve my issue and defaults to the standard excuse of escalating the issue which never yields any results. At this rate I could have fashioned a router out of old household goods and installed the fibre myself. Would not recommend to anyone.
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Replies (3)
Vodacom's replyOfficial
02 Feb 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
JP S's updateReviewer Update
11 Feb 2021, 11:29Hi Vodacom.
I would love to know who told you that my query has been resolved. No-one has reached out to me and I still have no Wifi, despite my numerous attempts to contact the *********** customer care team.
I would love to know who told you that my query has been resolved. No-one has reached out to me and I still have no Wifi, despite my numerous attempts to contact the *********** customer care team.
JS
JP S's update11 Feb 2021, 11:29
Reviewer Update
Hi Vodacom.
I would love to know who told you that my query has been resolved. No-one has reached out to me and I still have no Wifi, despite my numerous attempts to contact the *********** customer care team.
I would love to know who told you that my query has been resolved. No-one has reached out to me and I still have no Wifi, despite my numerous attempts to contact the *********** customer care team.
JS
JP S's updateReviewer Update
16 Feb 2021, 07:39Billing has no commenced and I still don't have a working fibre line. You are an *********** and ******* company with no sense of responsibility.
JS
JP S's update16 Feb 2021, 07:39
Reviewer Update
Billing has no commenced and I still don't have a working fibre line. You are an *********** and ******* company with no sense of responsibility.