Vodacom Fibre Installation - Very pathetic

Installation of the Fibre from VOdacom is very pathetic. There is no communication and feedback is no there at all. They installed a Fibre with router at my place on Friday the 11th and we were informed after +/- 48 hours this thing will be connected. Today its the 17th and still no call from the Technician assigned to this or any email or call from the service provider self. I have called them many times than i call my family members during this time and would hold for a maximum of an hour to get info or assistance and still nothing. Ref with SR number was also given and emails sent. This is just not on.