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Corne R
1 reviews | Active since Jul 2018
13 Jul 2022, 13:45
Vodacom Fibre Installation Useless
I'm very upset in Vodacom I booked a fibre installation for Friday the 8the of July for 13:00 nobody pitched 14:30 some one call saying sorry but can't we do it on Monday. I said sorry it can't work but Wednesday can shye said ok a team will be seant out Wednesday. Monday I called and they did not no anything but said they said they will schedule it for Wednesday 13:00 it is almost 14:00 nobody has arrived yet. I called the call centre again and all they say is maybe the installation team is held up why did I make a booking then.
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Vodacom's replyOfficial
13 Jul 2022, 15:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jul 2022, 15:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Corne R's updateReviewer Update
14 Jul 2022, 13:48I am Still waiting for a consultant to get back to me
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Corne R's update14 Jul 2022, 13:48
Reviewer Update
I am Still waiting for a consultant to get back to me
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Corne R's updateReviewer Update
14 Jul 2022, 14:05I am really not happy about the service I am getting from Vodacom. Your call centre tells me I have to book again and do it but then I get a call from your installation team saying they have a team in the area and they are on the way and still waiting for them
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Corne R's update14 Jul 2022, 14:05
Reviewer Update
I am really not happy about the service I am getting from Vodacom. Your call centre tells me I have to book again and do it but then I get a call from your installation team saying they have a team in the area and they are on the way and still waiting for them