Vodacom Fibre installation that never happened.

So 01 June, I app**** for vodacom fibre, since I have been their contract client for years. Worse mistake ever!!!!!! The sales guy, Irvin informed me that after signing up,it would take five days to install the fibre. On the 9 June, they delivered the rooter. Very impressed with their service. It's been 14 days now and I have not been installed. I believe Irvin (sales consultnat) misrepresented me in that when I query with fibre contact centre, they tell me it takes 7 to 14 days for installation. The agents will tell you that they are escalating to the divisional manager, but nothing happens. The one agent tried to explain that vumatel bought SADV, which is the line in my complex. How does that have to do with a service you are requesting as a client. I want this contract cancelled based on two aspects, misrepresentation from their sales person as well as the pathetic service rendered to a client that has been in their books for over 10 years. You pay for a service, not this delay they are giving me.