OS
Obed S

1 reviews | Active since Mar 2009

01 May 2023, 12:27

Vodacom Fibre installation servive non-existent.

A fibre line contract was activated on 11 April 2023, the router installed on 13 April, and since then they simply could not activate the line. Each follow-up call gives the same answer, which is they will find out, but nothing ever happens afterwards. It is further impossible to get any manager to speak to you; they are clearly just there to sit in meetings and accomplish nothing. What a shame for a once competent company to become like this!!!

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Replies (1)
Vodacom
Vodacom's reply01 May 2023, 13:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team