SB
Simnikiwe B

1 reviews | Active since May 2021

04 May 2021, 15:10

Vodacom fibre installation ****

Sometime in March a Vodacom consultant approached me with regards to fibre/internet installation. The deal was that the installation is free and that i will be billed sometime in April. Fine i signed the R449 package deal (Month to Month contract). Sometime in April i received a statement saying that i owe Vodacom R1300, they had a breakdown showing me that they are billing me for half the March month and the entire April month.

However what i did not understand is that they are billing me an entire 1000 for April. I have been calling vodacom for the past 2 to 3 three weeks without being helped, the consultants keep on saying the issue will be resolved but up until today it hasn't been.

Today vodacom has debited R 1500 from my account. honestly i am tired of this network and i have heard people saying that they have been ****med by vodacom, but i gave them the benefit of the doubt.

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Replies (1)
Vodacom
Vodacom's reply05 May 2021, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team