Vodacom Fibre Installation - Poor Service

Vodacom Fibre Installation - Extremely disappointed in the poor service delivery I’m receiving from Vodacom Fibre after being a Vodacom client for more than 15 years. Today will be a week (7 days) since my new fibre line was installed and it’s still not working after reporting it numerous times and spending hours on the phone with 1st line support who can’t do anything else than “email the 2nd line support”? We’ve had the Vodacom fibre network in our area for a year now. On Thursday morning 21 Jan 2021 Vodacom (not working through a 3rd party) technician installed our new fibre line to our house. After installing he mentioned there was no signal on the outside fibre box on the boundary and he would report it. When I didn’t hear from Vodacom by Friday (22nd) morning, I phones Vodacom Fibre again, only to find out that nothing has been reported? We logged a ticket and later that day I was contacted to arrange a technician to come repair the outside box on Saturday morning 09:00. Saturday (23rd) morning the technician arrived and then only to find out that now the NEWLY INSTALLED fibre cable from Thursday was also faulty!? So again, I had to phone Vodacom and spent another 40min. on the phone to report this issue. That was the last I’ve heard from Vodacom? I’ve been phoning every day (twice) to follow up and all I get is “I’ll email the installation guys”? Well your emails are being ignored!!! Was told it takes 24h-48h for a technician to be assigned? Well, I’ve now been waiting 5 DAYS and still no contact? PLEASE VODACOM, GET YOUR ACT TOGETHER AND SORT THIS OUT!!!