Vodacom Fibre installation operation ineffencies

I have had an extremely poor service from Vodacom Fibre!!! It is shocking to imagine that I’m getting into a 24 month contract with them. I app**** for my line over two months ago. For a while there was silence, I had to call in on numerous occasions and exert pressure. Eventually there was movement. Their business model is so complicated and involves a number of sub-contractors, I ended up calling many companies to get my line installed. One team arm in to pull the line in to the house. Waited a day and another team came in to connect the cables to a box in the house. I was told that all was done and that they will alert Vodacom (my ISP) to bring in the router. 11 days later still no commuufrom Vodacom. I called in and was told that the scheduling dept had to call me because they had a backlog in my area. How is that my problem? My business will suffer if my line is not active! Was told the scheduling dept would call me the next day, I waited in vain. Two days after I called Vodacom again!!!! The scheduling dept was called while I was on the line and arrangements were made for the router to delivered and configured the next day (today). The team came with the router but didn’t have my signal repeater which was part of my contract!!!! To make matters worse, they could not install the router because they said something was missing!!! What the hell!!!!

This has been the most painful experience for me. The fact that I have a business cellphone contract with Vodacom didn’t matter. I already spend just under R3000 a month with Vodacom. This kind of service sucks and reeks poor operational management. It is horrific and I’m done with Vodacom! This is atrocious!