SN
Siyanda N
1 reviews | Active since Jan 2016
23 Jan 2024, 08:30
Vodacom Fibre installation not done
I have been approved for fibre installation on 8 January 2023 and have also received the router the following day. I have called Vodacom a number of times to follow up on when to expect them for installation and the response was that it will be within 7 to 14 days. Today is day 15 and I am still not receiving any assistance.
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Replies (2)SN
Siyanda N's updateReviewer Update
23 Jan 2024, 08:38image.png 332.91 KB
SN
Siyanda N's update23 Jan 2024, 08:38
Reviewer Update
image.png 332.91 KB
Vodacom's replyOfficial
23 Jan 2024, 10:08 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2024, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team