JH
JB H

1 reviews | Active since May 2015

01 Jul 2020, 23:46

Vodacom fibre installation lies and **** service

Been at them for a few months now with a pre fibre internet package which is LTE. Now firstly the LTE is super **** and boms out every 1 to 2 hrs then I have to either remove the ****le or switch the router on and of so I can get internet again. Secondly they have no way for you to check your LTE data unless you phone. And that takes a good 30minutes as well. Then lastly.... Vodacom has promised me probably 5 times already they will ccome and install the fibre line but till today, nothing! They give you these install references and tell you someone will be in contact in the next two to three days. Well that lie I've heard so many times I wanna puke. Vodacoms LTE product and customer service sucks and I would recommend MTN or CellC over Vodacom any day!!!!

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2020, 07:08
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team