Vodacom fibre installation is a nightmare.

I have been waiting for vodacom fibre installation for 3 days (appointment was set for 2 December).Zero update, I've made multiple calls to them and used more than R500 airtime..Everytime I call they are saying g they are escalating the matter to the managers which also don't get back to me...Zero care for the fact that I'm without internet for 3 days..I switched from VOX to Vodacom and now I regret it...Have a kids, all TVs not working, can't work from home, all times for pool pump and heaters and aircons not working as they depend on wifi..It's a big inconvenience and they don't care..