Vodacom Fibre installation frustration

I ordered fibre with Vodacom almost a month ago and unfortunately I am still waiting for a favorable response. I've been calling a couple of times a week to follow up and the status is pending or vetting or whatever it is. The lady I have been dealing with told me she would escalate the status and it take 24 hours but here I am waiting weeks later! Vodacom is the only fibre supplier to my complex so I guess you can literally do whatever you want with your customers because we don;t have any other choice. I honestly cannot follow up again to get the same response over and over again. Nothing is progressing and it is becoming a very frustrating process to deal with is. I want my fibre installed and activated now! I want a response now! I have waited long enough, I need actual progress to take place.