1 reviews | Active since May 2019
Vodacom Fibre installation. DON'T put yourself through the agony
Vodacom Fibre.... WELL, where to start? The fact that my order has been marked as completed when I just have a loose cable flopping about in my house? Or should I state that after multiple calls to the NOT so helpful customer care ( ********** ) explaining to them OVER and OVER and OVER again that my installation is NOT complete? They still make no real effort to resolve my problem.
NO MATTER how many times I call and ask what is going on, the more I get told, "We will ask the project manager of your area to contact you with regards to the status of the order". or the EVER so wonderful "Sir, we can't give the project manager a call, we can only send an email. and he will get back to you"
Seriously, I would DISCOURAGE anyone, and I mean ANY PERSON to ever go for this service, as the installation process is appalling, and the customer support is the pure definition of insanity .... https://www.urbandictionary.com/define.php?term=Insanity
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team