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shaun R

1 reviews | Active since Jun 2022

06 Jun 2022, 16:26

Vodacom Fibre installation delay

Im adding an complaint to the thousand complaints out there that will probably mean nothing on the web , I have ordered my fibre installation and booked the installation to come on the 01/06/2022 and they missed the appointment actually no one even called me to confirm that they will come and install , i am now waiting for a new date and called numerous time and spoke to more than 10 people that tells me each day someone will call me i actually got trough to someone that is experience and well mannered (Bobby Mabuza) that can give me some closure but actually he is just calming me down and nothing is happening. i have read many bad reviews and now im in the same boat where im going to be in the dark and will be waiting my whole life for this fibre to be installed and to give some detail , Vodacom fibre is already installed here its just putting my account on it and activating it so the easies task for the technician , i know nothing is going to happen but i guess let me add an comment to millions of complaints so at least someone reads it and dont choose Vodacom fibre , today is the 06/06/2022 order S***

0
Replies (3)
Vodacom
Vodacom's reply07 Jun 2022, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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shaun R's update13 Jun 2022, 19:00
Reviewer Update
Hi Thanks for replying but please note my query is still open and the new SR number is SO*** as its trough Afrihost and they have escalated it quite a few times and my line is still not activated even though i contacted the installer myself to come and install my new order (Knowing Vodacom will take forever to come back) the thing is it takes forever to just do admin stuff and activate my fibre , Afrihost has escalated it a few times and no response why do we have to share complaints on hello peter and i spoke to the installer they dont have alot of work they say its internally so please do something as your 1 star rating is more than 80% of your business and its because your admin team is useless no responses of an simple thing of just activating my fibre , here is the nokia router that we shared last week S/NALCLF984721D , start looking internally how to improve stop only assist stuf on hellopeter that takes forever in any way or please dont compete in the fibre industry as you are making people frustrated , we dont want to work with vodacom , please only do cellphones and airtime leave the fibre industry for the experts like afrihost
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shaun R's update20 Jun 2022, 16:56
Reviewer Update
just an update for the people out there , im still without internet , myself calls vodacom each day and Afrihost (SR***) its like no one knows nothing its somewhere in the Bermuda triangle - people please dont go with vodacom if something is going to go wrong you *****ed