Vodacom Fibre installation delay

I am long term client of Vodacom. Signed up for Vodacom fibre. Fibre was installed in my area 8 weeks ago, I am now waiting for Vodacom to install the router. I have tried for the last 2 weeks to get a date from them, with no success. The call centre was very helpful yesterday and called me twice to find out if I had received a call or email from the installation department.

I would like Vodacom to tell me if they are able to provide the router, otherwise I will cancel my order and go to another service provided who can service my request more efficiently. I have been waiting a very long time to get a good internet connection as I live in a "dead" zone and fibre is the solution.

Come on Vodacom, respond.. I have been your client for a very long time.

Regards Mr Correia

C