AL
Antoinette L
1 reviews | Active since Mar 2019
06 Mar 2019, 15:23
Vodacom fibre installation / connection
We were scheduled for the Vodacom technicians to come out to do our fiber installation connection at 13h00, obviously as my partner and I both work full-time one of us had to take time off work to be there at the scheduled time-slot. It is now 15h20, I am currently on my third phone call (on hold) with Vodacom since 13h15, after the previous two agents promised me a call back to explain and let me know where these technician is and when they will be arriving. This is unacceptable!!
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Replies (3)AL
Antoinette L's updateReviewer Update
06 Mar 2019, 15:56Just a add on.. they agent I was speaking to just cut me off - after being on hold for ages...
AL
Antoinette L's update06 Mar 2019, 15:56
Reviewer Update
Just a add on.. they agent I was speaking to just cut me off - after being on hold for ages...
Vodacom's replyOfficial
06 Mar 2019, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Mar 2019, 17:12Dear Antoinette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an appointment has been rescheduled for Friday. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an appointment has been rescheduled for Friday. Regards Consumer Website Team(SA)
Vodacom's reply06 Mar 2019, 17:12
Official
Dear Antoinette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an appointment has been rescheduled for Friday. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that an appointment has been rescheduled for Friday. Regards Consumer Website Team(SA)