DV
Denise V
1 reviews | Active since Mar 2021
11 Mar 2021, 16:49
Vodacom Fibre Installation
I have received the rooter for the fibre installation on 16 Febr 2021. It has now been nearly a month and nobody can tell me why the installation has not been done yet. After hours on the phone they again advise me today that I now have to wait another 7 days and then somebody will phone me to confirm. Why is this not painless. Every time I call them back I am getting a different story. Can somebody please help
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Vodacom's replyOfficial
11 Mar 2021, 20:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 20:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team