Vodacom Fibre Installation and Activation Nightmare

Vodacom has really been extremely disappointing. No solution has been provided for my fibre installation and they keep creating new sales orders. The third one that was created yesterday has been declined and my family and I are still offline. I have three sales orders to my name because of the constant mix up and three routers that have been tried on my line but activation has not been completed. None of these sales orders can be picked up by the fibre sales department and no one can tell me why the third has been declined.

I am so frustrated and would honestly rather have both Vodacom and Vumatel Drop the line they installed so I can start afresh with another ISP. No one should have to jump through so many hoops in order to get online.

I will be reporting my experience to ICASA so that they are aware of what Vodacom is doing. You shouldn't offer a service that you can't provide.

https://www.hellopeter.com/vodacom/reviews/**********-service-from-vodacom-fibre-f918ad7f598b0f2f16cfe087bd14aecc1d8d879f-***