Vodacom Fibre Installation

I have moved properties and have been trying to get vodacom to come and install a fibre box and get us up and running. I was told this would take 2 weeks. However they have not communicated the correct procedure in getting this done. Every time I call I am told that I have to wait 24-72 hours. Only to be told two weeks later that my ticket was closed and my installation will only take place on 1st May and that this was communicated with me when it was actually not communicated with me.

When I called to follow up once again the person helping me cut the call on me while speaking, when I asked to speak to a manager.

Vodacom now says that I have to wait another 48 hours for them to get back to me regarding my escalation and whether they will be able to install my fibre box sooner. I also asked to speak to the person responsible for the installation and was told that they do not have a direct line or email address for them.

I am extremely dissatisfied with the service I have received from them.