Vodacom Fibre installation

On the 27 July 2023, I called vodacom to request a relocation installation in my new apartment. I moved from unit 25 to unit 5 in the same complex. It's been over 30 days waiting for an installation. I have called in more than 15 times to get feedback and all I'm being told is they will escalate it. I have already paid for August Fibre services and I was without internet connection the whole month and also had to use additional funds to keep connected as I work from home. As we speak now, I'm expected to pay for September Fibre services but no installation still. I am not happy with the vodacom service provider. I'm absolutely disgusted.