Vodacom Fibre Installation

This is to bring to your attention that we had a bad experience with the installation of Vodacom fiber at our house. I've opted for fiber with Vodacom after speaking to a lot of people who were satisfied with the service and their experience. Unfortunately we did not experience the same. The installation was for 18 September 2019. A consultant contacted me to arrange for an appointment at 15h00 in the afternoon. Early Wednesday morning two people were shouting in front of the house trying to speak to us. They did not wear uniform or had any identification on them so we did not want to speak to them. I contacted my security company to come out and investigate. Eventually I spoke to one of the guys who explained that they had an early cancellation and would like to install the fiber earlier. I was still wary but saw a vehicle and team working a couple of houses down in the street and confirmed that it would be in order for them to come at 13h00. The manager on duty was arguing with one of his team members about how long he was taking. This was not pleasant for me as I feel the manager should discuss this with his workers after installation and not in front of customers. Once the team was done I had to sign off on the work. I explained to the person presenting me with the document that I cannot sign as I'm not sure if the internet is working or not. He insisted that there was nothing to worry about, I must just sign and they will come back the next day for me to tick the boxes if I'm happy. I only realise now that they did not intend to come back, and probably ticked the boxes themselves. The service was supposed to be activated by Wednesday evening. When the service still did not work the following morning I was very worried. I cancelled my contract with my previous service provider and I run my business from home. I cannot afford to be without internet. I spoke to three consultants in the meantime. Every time they tell me the case is being prioritised but no one called since Wednesday. It is troublesome that one has to complain to get a reaction - if any.