Vodacom Fibre installation

I have requested Vodacom to install fibre in December. They only came late in January. When they installed the router, they said it will work the same day, unfortunately this wasn't the case. I have called customer service everyday since and it has been 2 week already. Each time I called, they have different excuses. No one is taking ownership for the problem.

I am very disappointed with the poor service I have received.