CB
Caroline B
1 reviews | Active since Jul 2022
29 Jun 2023, 20:24
Vodacom fibre - inoperable and useless service
We have a fibre connection with Vodacom! Our entire household runs on WiFi and we were PROMISED a "great" "uninterrupted" service!!! Well! We have been without WiFi for over 24hours! Only to be told that they don't know what the issue is? Really? A billion Rand company... And your people don't know what is going on?? Pathetic!!!! Do NOT subscribe whatever you do! Useless doesn't even detail what we have been through!
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Replies (2)
Vodacom's replyOfficial
30 Jun 2023, 08:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jun 2023, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CB
Caroline B's updateReviewer Update
02 Jul 2023, 17:12And ONCE AGAIN our fibre is down!!! No WiFi!!!! Unbelievably shocking service from you Vodacom!!! 2 days later!!! Do you even care? Clearly not!!! How about instead of paying out big fat bonuses, let's up our services to our clients!!!!!!!!
CB
Caroline B's update02 Jul 2023, 17:12
Reviewer Update
And ONCE AGAIN our fibre is down!!! No WiFi!!!! Unbelievably shocking service from you Vodacom!!! 2 days later!!! Do you even care? Clearly not!!! How about instead of paying out big fat bonuses, let's up our services to our clients!!!!!!!!