MM
Morne M

1 reviews | Active since Jun 2020

12 Aug 2020, 13:58

Vodacom fibre infrastructure contractors

Repost no3... This complain was lodged 23 and 30 June. Dean from customer services contacted me 25 June informing me the appropriate person will contact me. To date nothing has happened. Vodacom has contracted Maluleke Telecoms to lay fibre cables in my area January already. The contractor damaged my paving and simply say they can not find the bricks to fix my paving. I have tried numerous occasions to get responses to how and when my paving will be fixed with no luck. I constantly get empty promises from the contractor. Surely Vodacom should step up and give me solutions to their problem contractors. Vodacom should re-evaluate who they use to install their infrastructure!

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Replies (2)
Vodacom
Vodacom's reply12 Aug 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Morne M's update14 Aug 2020, 06:42
Reviewer Update
Please be advised. They finally came to repair my paving.