1 reviews | Active since Mar 2015
Vodacom fibre inefficient aftersales support.
My internet fibre has been down for 5 days and everyday when l call vodacom am l told that we have escalated your case to the project manager - 5 days of no fibre is unbearable in these days of working from home and already l have missed deadlines and lots and lots of emails.
Vodacom can surely do better than this - guys 5 days of outage!!!! - now they say that "you will not be billed for the downtime" - but the reason we chose fibre is to move away from the extravagant cost of data recharge - now everyday l have bought 2 gig against the promise that a technician will come the next day - and imagine how much data l have incurred over a a 5 day period now going to 6 days - the inconvenience and cost that you bring us is more than 5 or 6 days unbilled, it is equal to what you charge for data for prepaid data for the data l would have used during the downtime!!!!
And now is almost the end of day and no contact has been made.
l have made contact everyday with vodacom agents - and have repeatedly been told that the case has been escalated to the the project manager bla bla bla - at this point - don't want agents calling (to apologies again) to be told that the case has been escalated - l want to restored back to the network/service that am paying for monthly!
And now is almost the end of day and no contact has been made.
l have made contact everyday with vodacom agents - and have repeatedly been told that the case has been escalated to the the project manager bla bla bla - at this point - don't want agents calling (to apologies again) to be told that the case has been escalated - l want to restored back to the network/service that am paying for monthly!