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pK
pieter K

1 reviews | Active since Apr 2011

12 Feb 2019, 10:18

Vodacom Fibre Indoor Transfer

I logged a service request on Middle January for Vodacom to come to change the installation point of my Fibre line. According to the Website and terms and conditions, they are the only ones that can do this. It's already the middle of February and after following up close to ten times now I have had no feedback. I just keep speaking to a useless call center who despite me telling them that you will do exactly the same as the previous agent by sending another useless email to some sort of escalation/manager they still go ahead and say this has been escalated, even after they confirm that they see this has been done already 5 times. The next line is the best: I apologize for this sir. This is also logged as a note on my numerous tickets.

I am being kept ransom by Vodacom as I am unable to continue my proposed building work:

SR 190 ********** 94 SR190 ********** 20

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2019, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
pK
pieter K's update20 Feb 2019, 10:24
Reviewer Update
So the great thing about Social Media departments is that they can manage "Publicity" and Company image, what they can't do is install Fibre lines...I am still waiting for the Fibre team to do the indoor transfer. It's more than 30days now. How can Vodacom keep me ransom to wait for them to do a simple transfer? It states you are not to allow anyone else except Vodacom to change Fibre installations. So now we just have to wait. Ridiculous!!!