Vodacom Fibre Indoor Relocation

We’ve done some renovations at home and I’ve app**** for an Indoor relocation (Vodacom Fibre) Sales Order number SR***) When I called to follow this up, I was told that the order was closed... without any service rendered or any communication to date from Vodacom. A new Sales Order number was given to me SR***) I am calling Vodacom on a weekly basis to follow this up. Just to be told the same old story, ‘A Technician has been allocated’ Up to date I am still waiting for this Indoor relocation to take place. We are working from home, since end of Oct 2020 I am buying data almost on a daily basis. AND still paying R1199 monthly for fibre that I cannot use. I tried to cancel this service, but have been told that I’ll be held liable for the balance of the contract.