WK
Willie K
1 reviews | Active since Jul 2022
14 Feb 2024, 16:20
Vodacom Fibre - Increase rates and packages as they wish
Vodacom Fibre just informed me that my package and price will change without consultation. Then advises on a video that I can update my package anytime on the app -This does not work- Tried the whatsapp line, waiting for response for advice for 2 hours!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Feb 2024, 08:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Feb 2024, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WK
Willie K's updateReviewer Update
16 Feb 2024, 11:19Dear Vodacom
I was advised I will get a call back, that did not happen, this issue has not been resolved?
I was advised I will get a call back, that did not happen, this issue has not been resolved?
WK
Willie K's update16 Feb 2024, 11:19
Reviewer Update
Dear Vodacom
I was advised I will get a call back, that did not happen, this issue has not been resolved?
I was advised I will get a call back, that did not happen, this issue has not been resolved?
WK
Willie K's updateReviewer Update
16 Feb 2024, 12:57After multiple calls none from vodacom and spending Hours on the phone with multiple departments and needed to verify my details multiple times
Vodacom is unable to give any answers of what there billing process is or why existing customers that gets migrated the same time as new customers are being charges 5% more
Vodacom is unable to give any answers of what there billing process is or why existing customers that gets migrated the same time as new customers are being charges 5% more
WK
Willie K's update16 Feb 2024, 12:57
Reviewer Update
After multiple calls none from vodacom and spending Hours on the phone with multiple departments and needed to verify my details multiple times
Vodacom is unable to give any answers of what there billing process is or why existing customers that gets migrated the same time as new customers are being charges 5% more
Vodacom is unable to give any answers of what there billing process is or why existing customers that gets migrated the same time as new customers are being charges 5% more