MV
Marc V

1 reviews | Active since Jul 2020

15 Feb 2024, 15:21

Vodacom Fibre - Increase rates and packages as they wish

I received an email from Vodacom yesterday that my fibre link is being 'Optimized' from 25Mb for R649 to 250Mb for R929. This is crazy as I don't need that super fast speed at that super high subscription .. How can they simply make a blanket rule for me to be further indebted. Fact is I cannot afford such a high fee. I called Customer Support on *** and was basically told it was a business decision and that if I cannot afford the subscription I should cancel my line .. So, take it or leave it, no mercy. They were instructed by business to not even log a ticket for these complaints, and from what I can gather is that they are inundated with calls complaining about this. This is hugely unfair and I wonder if this action is not in contravention with the NCA. Where is my protection not to be unfairly indebted.

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Replies (2)
Vodacom
Vodacom's reply16 Feb 2024, 08:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

MV
Marc V's update16 Feb 2024, 14:02
Reviewer Update
Oh come on .. What a pathetic response. This is not an annual price increase. This is blatant bullying your customer into a much more expensive subscription.