1 reviews | Active since Jul 2011
Vodacom Fibre - incorrectly debited - horrible service
From December to now, I have been incorrectly debited by Vodacom fibre. Nobody seems to be able to assist me and I am yet to receive a refund. Incorrectly debited again today. The refund owed to be now totals over R2400.
The overall service is absolutely horrible - the product (fibre) is also terrible. Not prioritised, not stable and completely overpriced. Stay far far FAR away from Vodacom Fibre - I surely will.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We truly regret taking note of your experience. A message has been sent to the FTTH Billing & Accounts team for review and feedback. We will follow up to ensure that you have been contacted and assisted.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We truly regret taking note of your experience. A message has been sent to the FTTH Billing & Accounts team for review and feedback. We will follow up to ensure that you have been contacted and assisted.
We apologise for any inconvenience caused.
Regards
Moddy