Vodacom fibre incorrect line speed

Item: Vodacom
Rating: 1
Author: Peet G

I've ordered 200Mbps/200Mbps fibre from Vodacom. It's been activated but is running at 50Mbps/50Mbps. Numerous calls to ***, promises of escalation, they're simply not fixing the problem. I cannot call them every day and be placed on hold for 20+ minutes, I have to pay the bill. How simple is it to switch the line speed, they simply need to do so

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Replies (1)

Vodacom's replyOfficial

08 Sept 2021, 14:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Sept 2021, 14:03

Official